Error :: Clean Script

Hello,%26lt;br /%26gt;%26lt;br /%26gt;I used Adobe Photoshop as a trial version. No just yesterday when I clicked on it, it said %26lt;br /%26gt;%26lt;br /%26gt;''Photoshop License Expired''. %26lt;br /%26gt;%26lt;br /%26gt;So I uninstalled it %26amp; deleted all it's files.I then bought it from a friend of mine, added the disk. When I clicked the setup application, I entered my password then it said: %26lt;br /%26gt;%26lt;br /%26gt;Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.%26lt;br /%26gt;%26lt;br /%26gt;So then I ran the CS4 Clean Script %26amp; this what came out::%26lt;br /%26gt;%26lt;br /%26gt;Traceback (most recent call last):%26lt;br /%26gt;File ''/Volumes/Run CS4 Cleaner/Run CS4 Cleaner.app/Contents/Resources/cleaner/CS4InstallerDatabaseUtility.py'', line 682, in %26lt;module%26gt;%26lt;br /%26gt;removalofCapsBackupEntries(capsath_mac)%26lt;br /%26gt;File ''/Volumes/Run CS4 Cleaner/Run CS4 Cleaner.app/Contents/Resources/cleaner/CS4InstallerDatabaseUtility.py'', line 263, in removalofCapsBackupEntries%26lt;br /%26gt;cursor.execute(''select collectionPayloadID from ribs_collection'')%26lt;br /%26gt;sqlite3.DatabaseError: file is encrypted or is not a database%26lt;br /%26gt;%26lt;br /%26gt;Please help.Error :: Clean Script
Sounds like you've got a disk corruption problem that just happens to affect the licensing files for your trial.
Error :: Clean Script
How can I cure that? I bought a CD about 2 hours ago.

If the problem cannot be fixed by running routine maintenance (Disk Utility to repair permissions and disc, and DiskWarrior to repair directories, et al), you may have to do a system archive and install before you can successfully install software.



Neil

If the problem cannot be fixed by running routine maintenance (Disk Utility to repair permissions and disc, and DiskWarrior to repair directories, et al), you may have to do a system archive and install before you can successfully install software.



This assumes that you don't have bigger problems, such as a failing hard drive.



Neil

LiuFang,

%26gt;I bought a CD about 2 hours ago



Can you elaborate on that? I don't understand how this fits into your issue. :/

Ram贸n,



I suspect it may have to do with replacing the expired trial with the commercial product. The OP is not clear here.



Rereading the post, the OP also says,
''I then bought it from a friend of mine, added the disk'' and I'm lost, too, as I don't see the association with the CD bought two hours ago.



Neil

It's a puzzlement. :/



CS4 comes on a DVD-ROM, not a CD.

By a CD I meant like a general disk, a DVD-ROM, etc etc. I bought a copy from my friend to see if it works because I have been using the trial from the download section. When it didn't work I had to go %26amp; buy a new ''DVD-ROM'' %26amp; try again, though, it's not working. I verified the disk with the disk utility %26amp; repaired it too, nothing changed. =/

%26gt;I bought a copy from my friend to see if it works



???

%26gt;I bought a copy from my friend to see if it works



??? Is your friend an authorized dealer? Or did he transfer his license to you?

%26gt;When it didn't work I had to go %26amp; buy a new ''DVD-ROM''



??? Why would you pay twice for the software?



Neil

%26gt;I bought a copy from my friend to see if it works



The plot thickens....