Photoshop CS Crashes Upon Launch

Hello. I purchased a MacBook a little while back and installed all my programs from my desktop computer on it. A while ago I noticed that whenever I attempt to launch Photoshop CS, it crashes immediately.



I attempted to reinstall it, but am having the same problems (I may have reinstalled it incorrectly, however).



I think the problem might be due to the trouble I'm having with ''activating'' Photoshop CS after I install it. The directions say I should select an option called Activate Photoshop CS Through the Internet, but when I click the button to do so, instead of taking me to an internet browser or such, the activation program just closes.



Since version Photoshop CS has been discontinued, how can I ''activate'' the program following installation?



If the crashing problem isn't due to an activation glitch, then what do you suppose is the issue?



Thank you for your help!

- Krisha
Photoshop CS Crashes Upon Launch
Krisha,



I see you are new to these forums, so welcome! But be aware that you need to tell us about your computer for us to help. Please review:
LenHewitt, ''How To Get Help Quickly'' #, 4 Mar 2004 7:27 am and provide the pertinent system information, including exactly how you installed Photoshop, and what system maintenance you did prior to and after installation.



Without knowing more, one cause of crashing upon launch is duplicate or corrupted fonts. Another is incompatible third-party plug-ins.



Neil
Photoshop CS Crashes Upon Launch
Krisha,



I see you are new to these forums, so welcome! But be aware that you need to tell us about your computer for us to help. Please review:
''How To Get Help Quickly'' and provide the pertinent system information, including exactly how you installed Photoshop, and what system maintenance you did prior to and after installation.



Without knowing more, one cause of crashing upon launch is duplicate or corrupted fonts. Another is incompatible third-party plug-ins. And another is renaming or moving installed components of the installation or not installing Photoshop in the default locations.



Neil

If your new machine is running Leopard (OS 10.5.x), you should know that CS has many problems with that OS.

You are also running CS in Rosetta which means more problems.

That's assuming Krisha purchased a new MacBook. We don't know for sure, though...



Neil

Never mind. Brain short circuit. :(

It does not matter if the MacBook is new or old if she is running CS its running in Rosetta.

Hey guys! Okay, here is all the information about my computer and my problem.

Any help would be greatly greatly appreciated. :)



Program: Adobe Photoshop CS Verion 8.0



Computer: MacBook



Operating System: Mac OS X Version 10.4.11



Processor: 2 GHz Intel Core 2 Duo



Memory: 1 GB 667 MHz DDR2 SDRAM



When I launch Photoshop it crashes immediately. None of my other Creative Suite programs (Illustrator, etc.) do this.



I still have my serial / installation number. However, when I try to install CS it asks for an ''activation number'' (a different number than the serial number, I assume). However, I don't see such a number anywhere on my CS installation CD case. And my other programs, excluding Photoshop, seem to work just fine in spite of this. So I'm not certain if this is the problem.



After Photoshop crashes upon launch, Apple offers me an error report. This is the information it gives me:



Date/Time: 2009-02-06 22:50:42.669 -0800

OS Version: 10.4.11 (Build 8S2167)

Report Version: 4



Command: Adobe Photoshop CS

Path: /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS

Parent: WindowServer [53]

Rosetta: Yes



Version: 8.0 (8.0x119) (8.0)



PID: 247

Thread: Unknown



Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000120



Thread 0:

0 LaunchCFMApp 0xb80b5301 0xb8000000 + 742145

1 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101

2 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982

3 LaunchCFMApp 0xb811e403 spin_lock_wrapper + 1985



Thread 1:

0 LaunchCFMApp 0xb822fa6b strchr + 72

1 LaunchCFMApp 0xb81cb487 pthread_cond_wait + 3114

2 LaunchCFMApp 0xb816765e catch_exception_raise_state_identity + 318

3 LaunchCFMApp 0xb8166b9a CallPPCFunctionAtAddressInt + 177124

4 LaunchCFMApp 0xb8166a91 CallPPCFunctionAtAddressInt + 176859

5 LaunchCFMApp 0xb816775c catch_exception_raise_state_identity + 572

6 LaunchCFMApp 0xb8200c00 pthread_create + 1124



Thread 2:

0 LaunchCFMApp 0xb813446b spin_lock_wrapper + 92201

1 LaunchCFMApp 0xb815fa34 CallPPCFunctionAtAddressInt + 148094

2 LaunchCFMApp 0xb8162601 CallPPCFunctionAtAddressInt + 159307

3 LaunchCFMApp 0xb80c805c 0xb8000000 + 819292



Thread 3:

0 LaunchCFMApp 0xb81342a8 spin_lock_wrapper + 91750

1 LaunchCFMApp 0xb814d2e0 CallPPCFunctionAtAddressInt + 72490

2 LaunchCFMApp 0xb80c805c 0xb8000000 + 819292



Thread 4:

0 LaunchCFMApp 0xb81342a8 spin_lock_wrapper + 91750

1 LaunchCFMApp 0xb814d2e0 CallPPCFunctionAtAddressInt + 72490

2 LaunchCFMApp 0xb80a626f 0xb8000000 + 680559

3 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101

4 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982

5 LaunchCFMApp 0xb811eb4e spin_lock_wrapper + 3852



Unknown thread crashed with i386 Thread State:

eax: 0x00000120 ebx: 0xb809f7ee ecx:0x00000000 edx: 0x00000120

edi: 0x80d03990 esi: 0x00000000 ebp:0xb7fff9f8 esp: 0xb7fff9f4

ss: 0x0000001f efl: 0x00010206 eip:0xb80b5301 cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037



Binary Images Description:

0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0x205000 - 0x2f3fff libxml2.2.dylib /usr/lib/libxml2.2.dylib

0x1500000 - 0x1502fff com.apple.textencoding.unicode 2.1 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

0x17024000 - 0x17026fff AdobeLargeCursor CursingBundle version 0.0.1d1 (0.0.1d1) /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/Plug-ins/AdobeLargeCursorPanther.bundle/Contents/MacOS/AdobeLar geCursor

0x8fc00000 - 0x8fc50fff dyld 46.16 /usr/lib/dyld

0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld

0x9002a000 - 0x9035cfff com.apple.QuickTime 7.6.0 (1290) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x90905000 - 0x90905fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x90990000 - 0x90a16fff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x90a61000 - 0x90ae4fff libobjc.A.dylib /usr/lib/libobjc.A.dylib

0x90b0d000 - 0x90b7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib

0x90bf2000 - 0x90bfdfff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib

0x90c02000 - 0x90c77fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x90c8d000 - 0x90ca1fff libauto.dylib /usr/lib/libauto.dylib

0x90fcf000 - 0x91048fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x910e0000 - 0x910f4fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore

0x911ce000 - 0x911eefff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x911fb000 - 0x9120afff libz.1.dylib /usr/lib/libz.1.dylib

0x9120d000 - 0x913c2fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security

0x914bf000 - 0x914c8fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x914cf000 - 0x914d7fff libbsm.dylib /usr/lib/libbsm.dylib

0x914db000 - 0x91503fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x91515000 - 0x9158efff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x915d8000 - 0x915d8fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x915da000 - 0x9160dfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE

0x9173f000 - 0x917c0fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x918e4000 - 0x9193afff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x91962000 - 0x9197cfff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x9198a000 - 0x919aafff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent

0x91a0b000 - 0x91a19fff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x91b9d000 - 0x91bbdfff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x91c06000 - 0x91c42fff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices

0x91ccc000 - 0x91ccefff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x91e24000 - 0x91e24fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x91e26000 - 0x91f0cfff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x91f14000 - 0x91f33fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Version

Try this from your user's preferences folder drag this file to the desktop. com.apple.LaunchServices.plist as well as you Adobe Photoshop CS Settings folder and restart your computer. See if that fixes the problem?

Disable your Twain.plugin put a tilde in front of the name

Thank you, Wade! That fixed the problem right away.



However, does this mean that I will have the Adobe Photoshop CS Settings folder forever stuck on my desktop in order for Photoshop to work? Or is there somewhere I can move it to make it less intrusive?



Either way, thank you so much again for all your help! :)

%26gt;does this mean that I will have the Adobe Photoshop CS Settings folder forever stuck on my desktop in order for Photoshop to work? Or is there somewhere I can move it to make it less intrusive?



put it in the trash delete it. Photoshop has created a new one.

Thank you Buko! Everything works perfect now. :)